Terms and Conditions
Vouchers
Voucher can be spend in store toward Jewellery, Workshops and Commissions within 6 months from the date shown. Vouchers are NON-REFUNDABLE.
Deposit
A deposit may be required prior to booking a Commission, Repair, Workshop or to reserve/order a piece of jewellery from the store. Deposits are NON- REFUNDABLE.
Return
Only jewellery bought from the store can be returned to the store. This can be done within 30 days from purchase. In return, the customer will receive a voucher equal to the value of the return (see section “Voucher” for details). The returned item must be un-used and undamaged and include presentation of the original receipt.
Guarantee
- Repairs are guaranteed 3 months from collection. This covers manufacturing defaults for the repairs undertaken only.
- Commissions are guaranteed 6 months from collection. This covers manufacturing defaults only.
- Jewellery Items are guaranteed 6 months from collection. This covers manufacturing defaults only.
- Workshops: any jewellery completed during a workshop will not be guaranteed for repair.
FREE Silver ring*
Made to order : The Silver ring is 2mm round wire worth £20 with a choice of textures: hammered, bark, satin or polished. Only ONE FREE per order when you spend £75 or more in the shop towards : collection, commission, keepsake and transformation but doesn't include repairs nor workshops.
Only valid for purchase and order made during the period between 1.11.2019 and 30.11.2019.
Privacy Notice
Josephine Tournebize Jewellery’ Privacy Notice
Our contact details
Name: Josephine Tournebize
Address: Red House Glass Cone, High Street, Wordsley, West Midlands DY8 4AZ
Phone Number: 07762980602
E-mail:
What type of information we have
We currently collect and process the following information:
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Personal identifiers, contacts and characteristics (for example, name and contact details)
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
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to contact you when your order is complete
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to send you a quote for work you wish us to do
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to let you know about forthcoming workshops or events
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to provide you with confirmation details if you are attending a workshop
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
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Your consent. You are able to remove your consent at any time. You can do this by contacting Josephine.
What we do with the information we have
We use the information that you have given us in order to contact you about your order or to inform you of forthcoming workshops or events.
We will not share may share this information with anyone.
How we store your information
Your information is securely stored:
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on a password protected computer
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in a locked cabinet
We keep your personal date for five years. We will then dispose your information by shredding paper records and deleting date files.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113